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Grays Harbor Community Hospital Reduces Workforce by 21 Positions

Community news | Friday, January 12, 2018

Contact: Nancee Long

After months of extensive analysis, Grays Harbor Community Hospital will begin subcontracting with U.S.-based AVEC Health Solutions for their billing services beginning Jan. 12, 2018. This difficult decision will require a layoff of 21 employees, many of which have been with the organization for most of their careers.

Although the move is considered cost neutral, the goal is to increase cash flow and ensure that patient billing is processed efficiently and accurately. “Hospital billing is an intricate and difficult task,” said Tom Jensen, CEO Grays Harbor Community Hospital. “We find ourselves at the point where we need to bring in a more specialized service to effectively attend to our patients.”

Smaller, rural hospitals across the country are finding that they must use outside professional services for these positions as the work is very labor intensive. “We are sorry to lose these colleagues, but know this move is in the best interest of our patients as they deserve timely billing and precise notification of their fees,” Jensen stated. There has long been concern in the community about billing delays and inaccuracies and the hospital hopes to alleviate these concerns and shorten the billing cycle.

Because of confidentiality issues, the sensitive nature of this transition and federal standards that must be adhered to, the employees will be paid for the next two weeks and will receive severances dependent on years of service. The employees affected have been communicated with over a long period of time and will continue to be counseled and assisted at their request.

The general public will see not change in the services provided to them by the hospital. All billing concerns can be addressed at either campus, bills can be paid at either campus, and calls to the billing office will be answered in a timely manner. This change will also not affect patient care or services our community uses for health-related needs.

About Grays Harbor Community Hospital: Grays Harbor Community Hospital (GHCH) Aberdeen, Washington, is a comprehensive regional medical center providing quality care to a region of over 70,000 residents covering the 2,000 square miles of Grays Harbor County within Grays Harbor Public Hospital District II. Established in 1959, Grays Harbor Community Hospital is licensed for 140 beds; services including a level-three trauma designated emergency department, critical care unit, surgical services and Family Birth Center. GHCH’s outpatient services include diagnostic imaging, rehabilitation therapies, wound healing center, surgical services and physician clinics. Learn more at

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